Service

We look after your IT from start to finish

We do not just supply technology. We are a service and implementation partner that designs, deploys, manages and, if needed, repairs your infrastructure. And trains your team on top of that.

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Scope of service

What we take care of for you

Service with us does not mean only a repair once something breaks. We provide hardware service, installations, environment management, migrations and training, in other words the whole life cycle of your infrastructure. Warranty and post-warranty service is handled by us directly and we remain your single point of contact for the entire IT. Hardware design and delivery is covered in our overview of IT infrastructure and hardware, long-term operations in our private cloud with 24/7 management.

Service partner of Fsas Technologies

Hardware service

As a service partner of Fsas Technologies we look after your PRIMERGY servers and ETERNUS storage. We handle both warranty and post-warranty service ourselves, as a single point of contact.

  • Warranty and post-warranty service for servers and storage
  • Diagnostics, spare parts and component replacement
  • A single point of contact for the entire server room
  • Fast response according to the agreed SLA
Design and delivery

Installation services

We design, supply, connect and commission complete infrastructure. From individual servers to entire clusters, including storage, network and virtualisation.

  • Architecture designed precisely to your needs
  • Supply and physical installation of hardware
  • Configuration of servers, storage and network
  • Migration of existing systems with minimal downtime
Proxmox partner

Proxmox: installation, support and training

We are a partner of the Proxmox VE virtualisation platform. We design and deploy the environment, take over its management and train your team. Moving away from VMware? See the details on our VMware to Proxmox migration page.

  • Cluster installation and design (high availability, ZFS/Ceph)
  • Migration from VMware and other hypervisors
  • Ongoing support and management of the environment
  • Training for your team
  • A unique 5-year warranty on our Proxmox solutions
Nextcloud partner

Nextcloud: migration, support and training

As a Nextcloud partner we deploy a hosted cloud office, migrate your data and train both users and administrators. Everything about the service is on the cloud office with hosted Nextcloud page.

  • Deployment of hosted Nextcloud
  • Migration from Microsoft 365 and file servers
  • Ongoing support and operations management
  • Training for users and administrators
How we work together

How it works

We want reporting an issue to be as simple as possible. That is why you get one point of contact for your entire IT, whether it concerns a server, virtualisation or the cloud office.

1

You get in touch

Send your request through the contact form. There is no need to work out who is responsible for which part of the environment, and no need to forward the report to several suppliers. You contact us and we take the request over.

2

We agree the scope and response time

We go through what the service should cover, how critical the systems you run are and what response time you need. Both the scope and the response time are agreed individually so that they match your operations rather than a generic template.

3

We handle it ourselves

We are not an intermediary that simply passes the request on. As a service partner of Fsas Technologies we handle warranty and post-warranty hardware service directly, and the same goes for installations, management, migrations and training around Proxmox and Nextcloud.

4

We stay with you long term

Once the environment is live, we keep looking after it. Ongoing management, updates, further migrations and training for new colleagues all stay with one partner who already knows your environment and does not have to learn it from scratch each time.

Specialisation

What we specialise in

We are not a supplier of everything. We focus on three areas in which we are a partner of the vendor and can stand behind the result.

Hardware

Fsas Technologies

We are a service partner of Fsas Technologies. We look after PRIMERGY servers and ETERNUS storage, from diagnostics and component replacement to the complete installation of a new server room. Warranty and post-warranty service stays with us, so you never have to work out who to call once the warranty ends. How we design such environments is described in our overview of IT infrastructure and hardware.

Virtualisation

Proxmox VE

As a Proxmox partner we provide installation, ongoing support and training for administrators. We offer up to a five-year warranty and support on our Proxmox solutions, so you know who you will be dealing with years down the line. The route away from VMware is described on our VMware to Proxmox migration page.

Cloud office

Nextcloud

As a Nextcloud partner we handle data migration, ongoing operational support and training for users and administrators. Moving away from file servers or Microsoft 365 therefore does not land on your IT department. Details of the service are on the cloud office with hosted Nextcloud page.

Operations

Management and monitoring

Service and management go hand in hand. Besides fixing faults, we can take over day-to-day operation of the environment, from updates to availability monitoring. If you want to hand over operations entirely, our private cloud with 24/7 management is the natural next step.

Frequently asked

What companies ask before signing up for service

Which hardware brands do you service?

We are a service partner of Fsas Technologies, so we primarily look after PRIMERGY servers and ETERNUS storage. Warranty and post-warranty service for these systems is handled by us directly, without a middleman. If you have other equipment in your server room, we go through the scope of service with you in advance and agree on it individually.

Do you offer post-warranty service?

Yes. We handle both warranty and post-warranty service ourselves. On older equipment we review spare part availability and whether continued operation still makes sense, and if a replacement is the better option, we propose a suitable solution and take care of its installation as well.

Do you support Proxmox long term?

Yes. We are a partner of the Proxmox VE virtualisation platform, so this is not a one-off deployment. We provide installation, ongoing support and training, and we offer up to a five-year warranty and support on our Proxmox solutions.

Will you train our team?

Yes, training is a regular part of our work. We train administrators to manage Proxmox and we train both users and administrators on Nextcloud, so your people can use and manage the environment themselves. We prepare the content and scope of the training around what your team actually needs.

How do I report a service request?

You have a single point of contact for your entire IT with us, so there is no request to forward anywhere. Just get in touch through the contact form and we will pick it up. We agree the scope of service and the response time with you individually, based on how critical the systems you run are.

Do you look after our whole IT, or only the hardware?

We can do either. We can cover hardware service only, or take over the whole environment from design and installation through migrations and management to user training. The goal is that you have one point of contact for your entire IT and do not have to coordinate several suppliers.

Take control of your IT

A no-obligation consultation. We will go through your situation and propose a tailored solution.

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