Which hardware brands do you service?
We are a service partner of Fsas Technologies, so we primarily look after PRIMERGY servers and ETERNUS storage. Warranty and post-warranty service for these systems is handled by us directly, without a middleman. If you have other equipment in your server room, we go through the scope of service with you in advance and agree on it individually.
Do you offer post-warranty service?
Yes. We handle both warranty and post-warranty service ourselves. On older equipment we review spare part availability and whether continued operation still makes sense, and if a replacement is the better option, we propose a suitable solution and take care of its installation as well.
Do you support Proxmox long term?
Yes. We are a partner of the Proxmox VE virtualisation platform, so this is not a one-off deployment. We provide installation, ongoing support and training, and we offer up to a five-year warranty and support on our Proxmox solutions.
Will you train our team?
Yes, training is a regular part of our work. We train administrators to manage Proxmox and we train both users and administrators on Nextcloud, so your people can use and manage the environment themselves. We prepare the content and scope of the training around what your team actually needs.
How do I report a service request?
You have a single point of contact for your entire IT with us, so there is no request to forward anywhere. Just get in touch through the contact form and we will pick it up. We agree the scope of service and the response time with you individually, based on how critical the systems you run are.
Do you look after our whole IT, or only the hardware?
We can do either. We can cover hardware service only, or take over the whole environment from design and installation through migrations and management to user training. The goal is that you have one point of contact for your entire IT and do not have to coordinate several suppliers.